The Ethiopian government will not talk with leaders of the northern Tigray region to end the conflict there, an aide to PM Abiy Ahmed has told the BBC.
"We don't negotiate with criminals... We bring them to justice, not to the negotiating table," said Mamo Mihretu.
African leaders have urged the government to meet Tigrayan leaders.
The conflict has reportedly killed hundreds and displaced thousands in recent weeks. The UN has warned it could trigger a humanitarian crisis.
On Friday, South Africa's President Cyril Ramaphosa, in his capacity as the African Union Chairperson, announced the appointment of three former presidents to lead talks to end the conflict.
But Ethiopia has rejected the offer, seeing its operation as an internal "law enforcement" mission.
Government forces seized key towns last week and say they are preparing for an assault on Tigray's capital Mekelle.
The TPLF has vowed to defend the mountainous region. Its fighters, drawn mostly from a paramilitary unit and a well-drilled local militia, are thought to number 250,000.
The conflict is rooted in long-standing tension between the Tigray People's Liberation Front (TPLF), the powerful regional party, and Ethiopia's central government.
When Mr Abiy postponed a national election because of coronavirus in June, tensions escalated. The TPLF sees the central government as illegitimate, arguing that Mr Abiy no longer has a mandate.
On 4 November the Ethiopian prime minister announced an operation against the TPLF, accusing its forces of attacking the army's northern command headquarters in Mekelle.
TPLF has rejected the claims.
What else did Abiy's aide say?
"Our African brothers and sisters would play a more significant role if they put pressure on TPLF to surrender and for that, you know, nobody needs to go to Tigray or Mekelle to make that point clear to them," Mr Mamo said.
He said that former leaders from Mozambique, Liberia, and South Africa - who are due to arrive in the country in the coming days - would not be able to visit Tigray because of the ongoing military operation.
Communication and transport services has been severely hampered since fighting broke out.
Mr Mamo added that the government was doing its "utmost" to allow UN agencies to provide assistance to people in Tigray.
The military announced on Sunday that it was planning to seize Mekelle.
"The next phases are the decisive part of the operation, which is to encircle Mekelle using tanks, finishing the battle on mountainous areas and advancing to the fields," Col Dejene Tsegaye, a military spokesman, told the state-run Ethiopia Broadcasting Corporation.
"We want to send a message to the public in Mekelle to save themselves from any artillery attacks and free themselves from the junta. After that, there will no mercy," he added.
But TPLF leader Debretsion Gebremichael told the AFP news agency that his forces "will not stop fighting," adding that government troops "will continue to pay for every move."
How bad is the situation?
Aid agencies have no access to the conflict zone, but they fear that thousands of civilians may have been killed since fighting erupted at the beginning of November.
At least 33,000 refugees have already crossed into Sudan. The UN refugee agency has said it is preparing for up to 200,000 people to arrive over the next six months if the fighting continues.
On Friday, the TPLF was accused of firing rockets into the city of Bahir Dar in the neighbouring Amhara region. The Amhara government said there were no casualties and no damage caused.
But the reported incident in Amhara, which has a long-running border dispute with Tigray, has raised concerns that the conflict could extend into a wider war after regional forces were sent to support federal troops.
Meanwhile, the UN has raised concerns about the influx of refugees into Sudan, which it says could destabilise a nation already supporting about a million people displaced from other African countries.
Many of the refugees arriving in Sudan are believed to be children. Aid agencies say an immediate ceasefire would allow them to help thousands of civilians still trapped inside Ethiopia.
Aid agencies are appealing for $50m (£38m) for food and shelter for the new arrivals.
Five things about Tigray:
1. The Kingdom of Aksum was centred in the region. Described as one of the greatest civilisations of the ancient world, it was once the most powerful state between the Roman and Persian empires.
2. The ruins of the city of Aksum are a UN World Heritage Site. The site, dating from between the 1st and 13th Century AD, features obelisks, castles, royal tombs and a church which is believed by some to house the Ark of the Covenant.
3. Most people in Tigray are Ethiopian Orthodox Christians. The region's Christian roots stretch back 1,600 years.
4. The region's main language is Tigrinya, a Semitic dialect with at least seven million speakers worldwide.
5. Sesame is a major cash crop, exported to the US, China and other countries.
